About me
I’ve been developing and architecting software for seven years. I have mastery understanding of computer programming. It is my "craft". I am constantly honing my skills and furthering my technical expertise and overall theoretical knowledge. My strongest skills are always with the technologies I’m using on a day to day basis; however my experience allows me to grasp new technologies and quickly adapt to my environment. I have worked in small teams and as a solo developer. I have a passion for software development that pushes me to learn on a daily basis.
Work History
Aug 2004 - Present
Senior Programmer/Analyst/DBA
Jackson Technical
Tulsa, OK

Responsibilities:
  • Develop and maintain Coldfusion based websites and online applications.
  • Continually improve and streamline development processes through automated and reusable software.
Achievements:
  • Developed browser based "File Explorer" with multiple file upload widget and the Yahoo UI.
  • Setup website development lifecycle process. Including Subversion source control, and testing/publishing procedures.
  • Created offline data synchronization process for client with remote agents.
  • Created Flash based training application for online training facility.
  • Integrated MapPoint with client site for GPS plotting.
  • Created music download site with secure sheet music publishing, secured MP3 downloads, and robust catalog management.
Jul 1999 - June 2004
Senior Programmer/Analyst/DBA
Data Exchange, Inc
Tulsa, OK

Responsibilities:
  • Work with new clients to develop sales and verification scripts for call center representatives.
  • Work with existing clients to streamline and refine business process.
  • Maintain back end servers (MS SQL 2000, MS Exchange 2000, and IIS).
  • Establish new back end processes to automate in-house and outside business processes.
  • Develop multi page web interface for integration into client sites. Pages developed using clients preferred language (ASP, ASP.NET, PHP, Coldfusion, etc.)
Achievements:
  • Developed backend process to allow clients to transmit data to in-house servers via HTTP and FTP. This streamlined the agent interaction process and reduced overall cost per call by 20 to 30 percent.
  • Developed process to allow scripts to be dynamically shown to call center representatives based on number used by the client to call our systems. This increased user productivity by 10 to 20 percent
  • Developed web interfaces to allow clients to view various daily call reports in Excel and PDF formats.
  • Developed web interfaces to allow clients to download recordings of customer calls in WAV format.
Jul 1999 - Apr 2000
Senior Third-Party Verification Supervisor
Data Exchange, Inc.
Tulsa, OK

Responsibilities:
  • Managed up to 10 call center agents.
  • Analyzed agent’s performance.
  • Made recommendations for increasing the agent’s performance.
Achievements:
  • Introduced new bonus model that increased agent productivity.
  • Created new scheduling model that reduced overall staffing needs.
  • Increased team performance by almost 15 percent.
Skills
References

Available upon request.